Contact Us

Contact Details

Address

Cheshire Lodge, Bexton Lone, Knutsford, Cheshire, WA16 9AB

Call

01565 364 347

Monday - 2pm - 8pm

Tuesday - 8am - 8pm

Wednesday - 8am - 2pm

Thursday - 8am - 8pm

Friday - 8am - 4pm

Saturday - 9am - 4pm

Sunday/Bank Holidays - Closed

Opening Hours

 

Location Map

Contact Form

 
 
 
 

Opening Hours

 

Monday - 2pm - 8pm

Tuesday - 8am - 8pm

Wednesday - 8am - 2pm

Thursday - 8am - 8pm

Friday - 8am - 4pm

Saturday - 9am - 4pm

Sunday/Bank Holidays - Closed

Contact Us

 

Cheshire Lodge, Bexton Lane, Knutsford, Cheshire, WA16 9AB

 

Phone: 01565 364 347

 

Email: info@beyonddentalcare.co.uk

 

Beyond Dental Care; Beyond Dental Care Limited; Beyond Dental Care Ltd; Beyond Orthodontics; Orthodontics; Cosmetic Dentist; Cosmetic Dentistry; Knutsford; Cheshire; Cheshire Lodge; Bexton Lane; At Home With Lorrain Kelly; Beyond; Dean Dental Care; Dean Dental Care Limited; Dean Dental Care Ltd; Celebrity Smiles; Doctor Beatrice Luciola; Dr Beatrice Luciola; Beatrice; Luciola; Orthodontist in Cheshire; Orthodontist in Knutsford; Orthodontics in Cheshire; Orthodontics in Knutsford; Beyond Braces; Braces; Braces Cheshire;

 

© Copyright 2017

Beyond® Dental Care Limited

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Terms & Conditions

 

These Terms and Conditions apply to the entire contents of the Website under the domain name www.beyonddentalcare.co.uk (Website) and to any correspondence by e-mail or through the Website between us and you.

Please read these Terms and Conditions carefully before using the Website. Using the Website indicates that you accept these Terms and Conditions regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by Beyond® Dental Care Limited (Company).

 

Website

You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

By accessing any part of the Website, you shall be deemed to have accepted these Terms and Conditions in full. If you do not accept these Terms and Conditions in full, you must leave the Website immediately.

The Company may update these Terms and Conditions at any time by updating this page. You should check this page from time to time ensure you are happy with any changes. These Terms and Conditions are effective from 8th April, 2011.

 

Licence

Except as otherwise indicated elsewhere in this Website, with respect to a particular portion, file, or document, any person is hereby authorised to view, copy, print, and distribute this web site or any part thereof subject to the following conditions:

This Website may be used for informational, non-commercial purposes only
Any copy of this Website or portion thereof must include this copyright notice: © 2017 Beyond® Dental Care Limited. All rights reserved.

The Company reserves the right to revoke the authorisation set out in this notice at any time, and any such use shall be discontinued immediately upon written notice from the Company.

The name Beyond® Dental Care or the Beyond® Dental Care logo may not be used in advertising or publicity pertaining to distribution of any of the information contained in this web site without specific, prior written permission of the Company.

The Beyond® Dental Care logo may not be altered in any instance.

 

Service Access

While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

 

Visitor Material and Conduct

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from the Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

 

Privacy Policy

The Company may collect the following information (but not limited to):

Name and job title, contact information including email address and telephone numbers, demographic information such as postcode, preferences and interests, and other information relevant to client surveys and/or offers.

We require this information to understand your needs and provide you with a better service. We may use the information that we collect to periodically send you promotional emails, updates or other information which the Company thinks you may find interesting using any of the contact details you have provided. From time to time the Company may also use your information to contact you for market research purposes. We may contact you using any of the information you have provided. We may use the information to customise the Website according to your interests.

 

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The Company use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

 

Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the Company’s privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

 

Warranties and Disclaimers

This Website is provided ‘as is’ without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

The Company assumes no responsibility for errors or omissions in this Website or other documents that are referenced by or linked to this Website.

References to corporations, their services and products, and organisations are provided ‘as is’ without warranty of any kind, whether expressed or implied.

In no event shall the Company be liable, whether in contract (including but not limited to negligence or breach of statutory duty), for misrepresentation or otherwise howsoever for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not the Company has been advised of the possibility of damage and on any theory of liability, arising out of or in connection with the use or performance of this Website.

This Website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Website. The Company may make improvements and/or changes in the product(s) and/or the service(s) described in this Website at any time.

All information presented on this Website is correct only at the date of original publication and no warranty is given as to its continued accuracy. There is no obligation on the Company to update the information should the Company become aware that the information is not correct.

Certain hypertext links in this site will lead to web sites that are not under the control of the Company. When you activate any of these you will leave the Company Website and the Company has no control over and will accept no responsibility or liability in respect of the material which follows.

 

Liability

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

 

Governing Law and Jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

 

Issue Date: April 2013

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Practice Policy

 

Professional Registration

The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdom. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is +44 (0) 207 167 6000. Our dentists and staff adhere to the rules governing the profession by the GDC as set out in their publication “Standards for Dental Professionals“. You can find out more about the GDC on their website www.gdc-uk.org.

 

Care Quality Commission

Our practice is currently is registered with the Care Quality Commission (CQC). We will publish our registration number here as soon as this process has been completed.

 

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office, registration number ZA007235. Our practice data controller is Dr. Beatrice Luciola. The ICO guide to data protection can be found on the ICO website www.ico.org.uk.

 

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by our regulatory body the General Dental Council. You can see details of this by downloading their guide “Principles of Patient Confidentiality“ from the GDC website www.gdc-uk.org.

 

Patient Safety Charter

Our practice has a safety culture which means that patient safety is at the forefront of everyones’ minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment.  It is also a culture that is open and fair, where staff can discuss the challenges that face them at work for the best interests of our patients.

  • The practice uses CODE Infection Prevention kit for  the control and prevention of cross infection.  To achieve this we follow the latest infection prevention guidelines form the Dept. of Health .
  • All dental instruments are either single use or sterilized after use
  • Work areas, the dental chair and handles are decontaminated in between patients.
  • All staff maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
  • Staff who may have a blood borne infection have an occupational health examination and take expert advice on their role in treating patients
  • Practice water is monitored for quality and dental unit waterlines are maintained
  • Waste is handled according to current regulations and disposed of with appropriate carriers

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage of all risks and incidents. The goal is continuous improvement in our care and service to you.

The Registered Manager has overall responsibility at the practice is Dr. Beatrice Luciola. The team is supported through regular meetings, staff training, personal development and regular appraisals. Our practice always welcomes questions, comments and suggestions from patients.

Please contact Dr. Beatrice Luciola if you have any questions or comments via info@beyonddentalcare.co.uk.

 

Complaints Policy

In this practice we take patient’s complaints very seriously and try to ensure that all of our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. 

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We respond to customers concerns in a caring and sensitive way.

The procedure is based on these objectives:

  1. The person responsible for dealing with any complaint about our service is Dr. Beatrice Luciola.
  2. If a patient complains on the telephone, by e mail or at the reception desk, we will listen to their comments and offer to refer him/her to the practice manager immediately.  If the practice manager is not available at the time then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.  The member of staff will make notes of the complaint and pass them on.  If we cannot arrange this within a reasonable period of time or the complainant does not wish to wait to discuss the matter, arrangements will be made for a partner to deal with it.
  3. If the patient complains in writing the letter will be passed on immediately to the practice manager.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist for comment, unless the patient requests that this does not happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this policy, normally within 3 working days.  We will then seek to investigate the complaint within 10 working days of receipt and to give an explanation of the circumstances which led to the complaint.  If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  7. Proper and comprehensive records are kept of any complaint received.
  8. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The CDG Dental Complaints Service, all details can be found on their website, dcs.gdc-uk.org

  1. The practice will produce an annual report and take actions to improve services.